FTP essentially transfers web page files to the computer server so others can access them. FTP can also be used to download files or programs from the Internet to your computer. When you download these files, you are transferring them from other servers through FTP.

Web servers are computers used to store websites, online apps, documents, pictures or other data, and can be accessed through the Internet by way of applications like web browsers or file transfer protocol (FTP) clients. When you visit a website with the browser on your computer or phone, you are requesting it from a web server.

Software is a program or set of instructions that tells a computer, phone or tablet what to do. Software includes individual applications (web browsers or word processors) as well as system software like operating systems (Microsoft Windows), drivers (software that allows operating systems to communicate with hardware like printers) and utilities (tools like anti-virus programs or hard drive defragmenters).

Wireframes are sketches of the key information that goes on each page of a website, essentially showing the site or page’s “skeleton.” Designers can then use this sketch as a starting point for laying out a website.

User Experience describes the emotions, attitudes and ease of use a person has when using a product or service. 

UX Design is the use of design to improve communication between a product and its user to enhance the user’s overall experience. It is not simply about how something looks.

In the context of transport, a good digital user experience can be the difference between choosing which mode a user will take for their journey.

User experience research and studying feedback, such as app store reviews, can reveal a great deal about how users feel. This information should inform decisions made to improve a product or service.

User interface includes all the parts of a website, app, computer, smartphone, etc. that the user can manipulate and interact with. Display and touch screens, website menus, keyboards, your cursor—these are all part of a user interface.

Sitemaps are outlines or maps of the pages that make up a website. They show the relationship between the pages and links, apps, videos, or other components, and can take the form of a document or its own page on the website.

The trademark for a type of matrix barcode (or two-dimensional barcode) first designed in 1994 for the automotive industry in Japan. A barcode is a machine-readable optical label that contains information about the item to which it is attached.

A URL (colloquially termed a web address) is a reference to a web resource that specifies its location on a computer network and a mechanism for retrieving it.

An information system where documents and other web resources are identified by URLs, such as https://www.discoverpassenger.com, which may be interlinked by hypertext, and are accessible over the Internet. The resources of the WWW are transferred via the Hypertext Transfer Protocol (HTTP) and may be accessed by users by a software application called a web browser.